Last modified: August 10, 2016
1.2 Please read this Policy to understand how we use and protect the information that you provide to us through the Website.
1.3 By accessing any part of this Website or providing any information to us, you consent to the use and transfer of your information on the terms set out in this Policy.
1.4 We reserve the right to revise or supplement this Policy from time to time at our sole discretion and you agree to revisit this page regularly to ensure that you are familiar with the most current version. By continuing to access or use the Website you will be agreeing to any such changes.
1.5 If you are a customer of GenMe, details of the information we collect and how we use it will also be set out in the terms and conditions of the product or service which you hold. In the event of a conflict between this Policy and the terms and conditions of your specific product or service, the terms and conditions of your specific product or service will take precedence.
2. Information we collect from you
From our website
From our mobile application
2.2 We may automatically receive and store certain types of information whenever you interact with our mobile apps using Google Analytics or Apple App Analytics. For example, Google Analytics may track how often you use the app, what features you use and for how long you use them for. Google provides this information anonymously with no personal, identifying information associated with it. GenMe uses this anonymous data to understand how the app is being used and to make improvements to the user experience over time.
3. Use of information collected
3.1 Domain referral and IP address information that we collect is not used to personally identify you and instead is aggregated to measure the number of visits, average time spent on the Website, pages viewed etc. We use this information to measure the use of our Website and to improve its contents.
3.2 When other personal information, such as your name and email address is collected from you (for example through an online form on this Website or via email), we may use the information for the purposes of:
- providing you with services which you have requested and notifying you about important changes or developments to these services;
- updating our records about you;
- crime detection, prevention and prosecution;
- responding to your inquiries and complaints or to process your requests in relation to your information;
- administering offers, competitions and other promotions;
- evaluating the effectiveness of our marketing and for research, training and statistical analysis with the aim of improving our services; and
- making the Website easier for you to use and providing you with access to certain parts of the Website.
3.3 All countries in the European Economic Area (including the UK), and the United States of America have similar standards of legal protection for your personal information. GenMe may provide services from centers outside these areas that do not have the same standard of data protection laws. However, if we do, we will always have a contract in place to ensure that your personal information is protected at least to UK and US standards, and we will remain bound by our obligations under the Data Protection Act 1998.
3.4 We may monitor, record, store and use any telephone, email or other communications we have with you for training purposes, so that we can check any instructions given to us, for crime prevention and to improve the quality of our customer service.
3.5 By using the Website you consent to us using your personal information for the purposes described above.
4.1 Cookies are small amounts of information that are stored on your computer to enable our server to collect certain information from your web browser. Cookies in themselves do not identify the individual, just the computer used. Cookies and other similar technology make it easier for you to log on to and use the Website during future visits.
4.2 Cookies may be used in this Website by us and by third parties to:
monitor and manage Website traffic;
identify you when you visit the Website, to personalize the content of the Website for you;
temporarily store details input into calculators and other tools on the Website.
5. Protecting your privacy
5.1 The internet is a global environment and using the internet to collect and process personal information necessarily involves the transmission of data on an international basis. By browsing this Website you acknowledge and agree to our processing of personal information in this way. We accept no responsibility or liability for the security of personal information transmitted via the internet.